Refund Policy
These rules cover TopMacro digital products: macro files, software and access keys. Physical MAKCU kits are ordered on the external marketplace linked in the listing. Their seller, contents, shipping and returns are governed by the listing, order, marketplace rules and applicable law; restrictions for digital files do not apply to the physical kit.
Updated: 5 September 2026
Seller and website operator
TopMacro is the project name. The seller of digital products and website operator is an individual in Ukraine. Digiseller seller profile: 706221. Digiseller and Oplata.info handle order placement and payment; they do not operate TopMacro.
Operator and personal data enquiries: https://t.me/topmacro
Order help and technical support: topmacros@gmail.com · Telegram @topmacro
1. Digital products and buyer rights
Once a digital product has been received or downloaded, no refund is provided, subject to the exceptions below.
The Buyer's mandatory rights under applicable law remain in force.
2. Exceptional cases
Under the offer, a refund is considered only if the product is non-functional and the Seller confirms this after internal testing.
Incompatibility with the Buyer's system, lack of skills or misunderstanding the product's functionality do not, by themselves, constitute grounds for a refund.
3. How to request a refund
- Email topmacros@gmail.com or open a ticket through Digiseller.
- Provide the order ID, proof of payment and a short description of the issue.
- We will investigate and reply within 24 hours on working days.
4. Resolution process
We first diagnose the issue and attempt to resolve it, for example with an updated file or a remote support session. If the issue cannot be fixed, a refund is issued to the original payment method within 5 business days.
5. Partial refunds for bundles
If a bundle contains several macros and only one item is defective, we may replace that item or offer a partial refund instead of refunding the entire bundle.
6. EU right of withdrawal
Where EU rules apply, the withdrawal period is generally 14 days. For paid digital content, loss of this right requires performance to begin with the buyer's prior express consent, acknowledgement of losing the right, and contract confirmation recording both on a durable medium. Downloading or general acceptance of terms does not replace these requirements. Digital services have separate rules: starting a subscription does not itself end the right to withdraw. Rights relating to defects remain.
7. Chargebacks
You may contact support to resolve an issue. This does not restrict your right to dispute a payment with your bank or marketplace, or automatically bar future purchases merely for raising a dispute. Once a refund is actually made, the licence or access for the refunded order may be terminated.
8. Contact
For questions, email topmacros@gmail.com or message @topmacro.


